Can you collect my bike from my house. Yes we can arrange that for you through, either our own fleet , or Bikeshuttle affiliated couriers. We will quote you on a case by case basis. Do you transport all kinds of bikes. Our Bike stowage system does cater for all types of bikes, However it will not work for oversize bikes with custom front forks or oversized rear wheels. Sorry no trikes! What is the difference between bike sizes. A naked bike or sports bike like a Ducati Monster or Honda Fireblade, are the standard charge. The tourer bikes like the BMW GS or Ducati Multistrada or KTM Adventurer are touring bikes and attract the £25 surcharge or £15 one way. Add side panniers to Tourers then the surcharge is £75 or £40 one-way on top of the basic charge. The same goes for very large bikes even without panniers. So any Harley Glide or Triumph Rocket will also attract the Larger surcharge. Top boxes and tank bags do not attract any surcharge. I live in Scotland is there any other pick up options. We would suggest we collect your bikes for you and deliver them back. This will be extra cost but then you can fly from any airport on the day the bikes arrive which means you don’t need to stay in a hotel waiting for the bike although there is a vat contribution charge of £15 each way. My courier can only deliver the bike two days before your shuttle goes.Thats no problem but we do charge £20 per day per bike for storage at our site. How do the hotel transfer work. We use the Hotel shuttle bus, this is not on demand but we book you on its scheduled runs. It is not guaranteed and does not work after 10pm or during the day other than to meet our designated flights
How is my Motorbike loaded onto the trailer. Our trained drivers will secure your bike onto a into our specially designed trailer. This is all done by our staff and at no time is excessive use of the bike’s suspension required to stow the bike securely for transit. The bike will be offloaded and ready to ride when you meet the Shuttle in Geneva What time does my Bike arrive. The shuttle arrives at our base in Geneva or Toulouse on the morning of the arrival day (check dates) Usually your bike is ready for about 0800. (Toulouse 0900) work on 10am to be on your way. On the way back it arrives at our Northampton base early in the morning. (Check the dates page) Is it ever late. Rarely, but sometimes we are delayed beyond our control particularly if we get held up at Calais. (only happened once this year) please check our terms and conditions of carriage because we do not guarantee times and do not cover any extra cost you might incur through delay.What about insurance for my bike and riding gear. Your bike is fully insured up to a value of £30,000 whilst in our care, and your Helmet and leathers are also covered up to their replacement value for loss. If you think the bike has been damaged by us you need to advise us before you leave the site. Do I take the luggage off the bike for transit. No it stays on the bike unless we are really busy then we will take it off and put it back on again at the destination
Is pillion luggage carried by Bikeshuttle. Yes we carry pillion luggage and helmet for £33 return £20 one way. If you book a seat on our transfer service that does not include the pillion luggage. Pillion luggage is booked at the on the first page of the booking form. Do I have to pay the whole cost upfront. No a 25% deposit to secure your place then we require full payment nine weeks before transport date. The deposit is non refundable because we will block out spaces for you on the shuttle. Once you have paid the balance on your booking, if you then cancel there is a 100% charge. We strongly advise that you take out cancellation insurance and please remember to get European breakdown cover. Do your prices include hotel accommodation. No the cost of hotels is not included in our prices we will quote for storage and hotel charges separately. (please see our price panel on the Geneva and Toulouse page). The drop off point is at a hotel which we would recommend. We can book this for you and add the cost to your invoice total. You can stay at other hotels or just meet the truck the next morning. If your arrive after the truck has departed storage charges will apply. Flights are not included. If you are using our transfer service please see the dates panel to see which flight we meet before you book. You will see that we sometimes use different days and flight locations. Remember the bike gets back the day after it departs. Book the day of departure for the outbound trip and the day after departure for the return.
What is the cost for storage. £20 per day is our standard charge. This includes the check in and check out of storage and full risk insurance cover. Storage is for Bikes and Gear. But please make sure your follow our procedures which we text you. This is to make sure we collect the right gear and bike! What if I just want to go for the weekend. This can easily be accommodated. We will store you bike at the Geneva/Toulouse drop off point before you get there and after you drop the bike off on the Sunday night. So there will be storage charges but other than that, its no problem. What time do i need to be at the hotel for the departure home. The latest check in time are 1400 for Toulouse and 1500 for Geneva for 2020. The bikes are loaded from the same place they were dropped off. Often the drivers will still be in bed when you arrive back. We operate a self check-in where you leave the bike keys in the Bike Passport pouch we provide and give them to reception. Can I make changes to my booking. Yes you can make changes before the balance is paid without charge as long as we have availability. If you make changes after that we may charge an administration charge of £25. Any refunds for changed bookings at any time are subject to a £25 amendment charge. What if i change my bike. No problem just email us the new details. If it is in a different charge band your booking will be amended to cover it.
Do call us if you are unsure of something
Endless motorbike talk can and does bore meBarry Sheene
I saw a dead bird in the road, a feathered kind not one in a skirtGuy Martin
Being an F1 driver is boringCharley Boorman